If you have a concern, complaint or dispute (complaint) about the service that you have been provided, get in touch.
You can view the complete complaints resolution process here.
If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority:
Online: www.afca.org.au 
Email: info@afca.org.au 
Telephone: 1800 931 678
Mail: Australian Financial Complaints, Authority GPO Box 3, Melbourne VIC 3001