We make an unconditional commitment to exceptional levels of service.
We will clearly define the services we will provide.
We will focus our resources only on tasks and actions that will benefit you.
We will work hard to intuitively understand your business and challenges, be open, and provide you with thought-provoking ideas.
We will build a relationship with you that is based
on the utmost good faith, respect and honesty.
As a member of the insurance broker’s industry
association, National Insurance Brokers Association
(NIBA), we are committed to ensuring we adhere to
the Insurance Brokers Code of Practice. The code
commits members to:
This industry standard of practice builds professional
competence and consumer confidence. You can
download the full code by clicking here. If you’d like
to discuss any aspect of the code or our insurance
and associated services, please contact us.
If you should have any concern or complaint or dispute (complaint) about the service we have provided you, then contact us and tell us about it. If your complaint is not satisfactorily resolved within 24 hours, ask to be put in touch with our Complaints Manager, Nick Harvey, telephone (03) 9602 3402, email complaints@ardrossaninsurance.com.au or put your complaint in writing to us at Level 9, IBM Tower, 60 City Road, Southbank, Melbourne, Victoria 3006 who will attempt to resolve the matter satisfactorily within 21 days.
You can view the complete Complaints Resolution Process here.
If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority:
Online: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 300